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INTERNATIONAL SHIPPING TEMPORARILY SUSPENDED DUE TO COVID-19

FAQ's

Welcome!

Please contact me if this page doesn't answer your question. I will get back to you as quickly as I can.

NEXT EVENT DAY: TO BE ANNOUNCED

What paper do you use?
I use a premium GLOSSY paper for Samplers & General releases.
I use a combination of Premium Matte & Glossy for the Planner Kits.
Very happy with the quality & vibrancy of the papers I use now.
What is your social media links?
You can find me here @ the links below.
Facebook VIP Group - https://www.facebook.com/groups/arcticpaperstudio/
Instagram - https://www.instagram.com/arcticpaperstudio/
What are the Processing Times?
During events Processing Times will be up to 4 weeks.
General Processing Times up to 2 weeks.
This is just an estimate, a precaution.
I have yet to get anywhere near 4 weeks processing times but foiling has multiple steps. 1 mishap can push processing times. It is better safe then sorry. I will always keep everyone up to date on social media however.

SHIPPING TIMES
AUSTRALIAN Shipping Times: 2-14 business days via Australia Post
REST OF WORLD International Shipping Times : 2-6 weeks
*Estimate shipping times only.
All packages will be sent via Australia Post in a strong ridge mailer for safety. Please be sure to have the correct delivery address prior to ordering. To ensure your order arrives safely, we recommend using the "express" tracked shipping option for peace of mind on larger orders.
Standard delivery method does not come with tracking. Unfortunately if your order goes missing with this option, there is not much we can do and we cannot be held liable.
On occasion, there can be a delay within Australia Post.

CUSTOMS & IMPORT TAX
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
NO RETURNS OR EXCHANGES
Due to the nature of handmade products, I am unable to offer refunds but do please contact me if you have any problems with your order.

Do you have active Coupon Codes?
All & any active coupon codes will be on our VIP Facebook group & Instagram pages! With sneak peeks & giveaways! YAY
Use Coupon Code : "APSVIP15" for 15% off any purchase!

FOILING
Each item in my shop is handmade and hand foiled so tiny imperfections may occur during the printing, cutting & foiling.
*Imperfections - Black Spots where the foiled didn't adhere to the thinner font design. I truly try my best to avoid but a dot or 2 may be visible, here & there. PLEASE consider this before purchase.
GENERAL CAUTION
Foiled stickers require a little extra care when handling. Please do not attempt to re-position as it WILL crack the foil..

Colour may vary slightly from monitor to monitor. Foiled products are quite hard to photograph due to shadows & glare. I have tried my best to show both the colour of the product & the foiling accents.

Packed with "bag-side" adhesive to ensure the foil won't catch on the packaging when removing.


HAPPY SHOPPING!